Designed for dependable answers
We define approved knowledge sources, confidence thresholds, access boundaries, escalation rules, and an audit trail. The agent does not need permission to improvise outside those boundaries.
Customer support AI agent
Customer support.
Ready for the next reply.
Sort incoming requests, prepare answers from approved information and give complex cases to the right person. Your team controls sensitive replies.
- Your existing tools
- Human approval built in
- No upfront payment
- Input
Request received
A customer message reaches your inbox.
- Preparation
Answer prepared
Approved information informs the draft.
- Your team
Reply reviewed
Complex cases go to your team.
- Connected tools
Ticket updated
The reply and next action are recorded.
Illustrative workflow. Sensitive actions stay subject to your approval.
Practical places to start
Where support teams lose time
A secure customer support AI agent that classifies requests, drafts grounded replies, escalates exceptions, and updates your existing tools.
- Reading and categorising repetitive requests
- Searching several systems before writing a reply
- Copying customer context between the help desk and CRM
- Spotting urgent, sensitive, or unusual cases too late
How we work
A practical support workflow
- 01
Intake
A request arrives through email, a form, live chat, WhatsApp, or your help desk.
- 02
Context
The agent identifies intent, urgency, customer details, order history, and missing information.
- 03
Draft
It prepares a reply grounded in approved knowledge sources and your operating rules.
- 04
Control
Low-risk actions can continue; refunds, sensitive changes, and uncertain answers wait for a person.
- 05
Update
The ticket, CRM record, task, and internal notification are updated consistently.
Integrations
Zendesk, Intercom, Freshdesk, Gmail, Outlook, HubSpot, Salesforce, Shopify, WooCommerce, Notion, Confluence, Slack, Microsoft Teams, WhatsApp, n8n, Make, and custom APIs.
Before we start
Customer support AI agent FAQ
Does the agent replace our support team?
No. It reduces repetitive preparation and routing while people retain control over exceptions, relationships, and sensitive decisions.
Can it use our existing documentation?
Yes. We can connect approved sources such as Notion, Confluence, Google Drive, help-centre articles, product data, or an internal API.
Can replies require approval?
Yes. Approval can be required based on topic, confidence, customer type, financial impact, or any other rule supported by your systems.
Find your starting point
What would you like to take off your plate?
Tell us about one repetitive task and the tools you use. Get two initial automation ideas by email, with an outline of possible next steps.
- Two ideas matched to your task
- A suggested first workflow
- No obligation to proceed
Prefer a conversation?
Book a discovery call